Support
We usually reply within 2 business days.
Need help with Clip2Fit? Email us at support@clip2fit.app and we’ll get back to you as soon as we can. Including your account email and a short description of the problem (with a screenshot if possible) helps us resolve it faster.
Common questions
- A video didn’t convert. Make sure the link points to a public TikTok, Instagram, or YouTube video. Private or region-locked videos can’t be converted. If a public video still fails, send us the link.
- Managing your subscription. Subscriptions are billed through your Apple ID. To manage or cancel, open Settings → your name → Subscriptions on your device. Refunds are handled by Apple at reportaproblem.apple.com.
- Restoring purchases. If your Pro features are missing after a reinstall or new device, open the paywall or Profile screen and tap Restore Purchases.
- Deleting your account. Go to Profile → Delete Account in the app. This permanently removes your account and personal data.